Configuration overview
Everything here is self-serve from your Dialog dashboard, no code. Pick the zone that matches what you want to do.
Assistant setup
Section titled “Assistant setup”Get your assistant answering accurately and sounding like your brand.
- Train Dialog: feed it the documents and product data it needs to answer accurately.
- Customize Dialog: set its appearance, identity, and behavior on your store.
- Multiple markets & languages: answer each shopper in their language and show their local currency.
- Product filters: turn catalog data into real filters the AI applies behind the scenes when recommending products.
Product experiences
Section titled “Product experiences”The four ways shoppers meet Dialog on your store.
- Smart Discovery: surface the assistant proactively on any page, by URL pattern.
- PDP assistant: the assistant on your product pages: pre-generated questions plus a free-text field.
- Personal Shopper: a guided modal that runs a diagnostic (questions, optional photo) and recommends a shortlist.
- Search: AI-powered search, autocomplete, and an AI-ranked results page.
Analytics & results
Section titled “Analytics & results”See what shoppers ask and act on what you learn.
- Dashboard & insights: read customer questions and spot product opportunities.
- Understanding your results: learn how to read your metrics and act on them.
Guidelines by industry
Section titled “Guidelines by industry”Shape the tone and content of answers with sector-ready templates.
- Guidelines per industry: PDP (product page) and Personal Shopper templates, organized by sector.
Integrations
Section titled “Integrations”Connect Dialog to the tools you already run.
- Klaviyo integration: send personalized emails based on Dialog diagnostic and Personal Shopper events.
