Billing & subscription

How your billing works depends on how you subscribed to Dialog.

Shopify billing

If you subscribed through the Shopify App Store, your Dialog subscription is billed directly by Shopify. Your invoices appear in your Shopify admin under Settings → Billing, alongside your other app charges.

Direct billing via Stripe

If you subscribed directly with Dialog (credit card, bank transfer, or SEPA direct debit), your billing is managed through Stripe.

Find your invoices

Go to the Dialog billing portal and sign in with the email address you used when subscribing:

billing.stripe.com/p/login/eVa5lG3tq7q1dJ6000

From there you can view all past invoices and download PDF copies.

Stripe also sends an automatic receipt by email after each successful payment. Check your inbox — and spam folder — for emails from billing@stripe.com.

Change your payment method

In the billing portal, go to Payment methods to add or replace your card, bank account, or SEPA mandate. The change takes effect on your next billing cycle.

If a payment fails

Stripe retries failed payments automatically over several days and sends you an email notification after each failed attempt.

If the payment remains unresolved, your Dialog subscription may be paused. To avoid any interruption:

1. Open the billing portal and update your payment method.
2. Email paul@askdialog.com if you need your account reinstated.

Need help?

Email paul@askdialog.com for any billing question not covered here.